[00:00.42]But it's not really a problem of our own making.
[00:03.74]It's a result of shortages in raw material and delays further up the supply chain.
[00:09.28]We do try to carry reserve stocks of all types of wood,
[00:13.72]but as you know it's a sensitive product to transport
[00:16.97]and store and we often have to rely on what's available from our suppliers at a given time.
[00:22.96]That's just the nature of the product.
[00:25.41]Yes, I appreciate all that, but explaining it to our customers is another thing.
[00:31.63]Often they're just not prepared to wait and if they can't get what they want exactly
[00:36.93]when they want it, they'll go elsewhere.
[00:39.49]In the end, that's no good for either of us.
[00:42.33]Are you saying that the situation is unlikely to improve because if you are...

But it's not really a problem of our own making.
It's a result of shortages in raw material and delays further up the supply chain.
We do try to carry reserve stocks of all types of wood,
but as you know it's a sensitive product to transport
and store and we often have to rely on what's available from our suppliers at a given time.
That's just the nature of the product.
Yes, I appreciate all that, but explaining it to our customers is another thing.
Often they're just not prepared to wait and if they can't get what they want exactly
when they want it, they'll go elsewhere.
In the end, that's no good for either of us.
Are you saying that the situation is unlikely to improve because if you are...